The Federal Prison Industries (FPI) under the brand UNICORE operates approximately 52 factories (prisons) across the United States. Prisoners manufacture or assemble a number of products for the US military, homeland security,and federal agencies according to the UNICORE/FPI website. They produce furniture, clothing and circuit boards in addition to providing computer aided design services and call center support for private companies.
UNICORE/FPI makes its pitch for employing call center support personnel to firms thinking about off-shoring their call center functions. The logic is that, hey!, they may be prisoners, but it’s keeping the jobs in the USA that matters. Fair enough. That approach cuts out the middleman though, those Americans desperate for any kind of work but, through no fault of their own, are not behind prison bars and employable by UNICORE/FPI.